Refund policy
FREE RETURNS
We offer free returns in 7 days after you received if the product is damaged or doesn’t match the picture. otherwise we don't return it.
No exchange.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@freedomclothes.ca.
What should I do if I want to return the order and get refunded?
Contact us first within 7 days after receipt. Please tell us your order number, and include pictures of the items you would like to return (Please send your request to: support@freedomclothes.ca). We will process your request within 7 working days. Once your return/refund request is confirmed, please send the items back in their original packages with them intact. Any unconfirmed return will not be accepted by the warehouse. Also please make sure the items to be returned are unused, unworn, and unwashed. We would not accept if the items are worn, stained, damaged, or altered. Please indicate your bank account details to receive the refund. Your money will be returned to the original account in the currency you originally paid.
Can any items ordered from your website be returned?
Our return policy is applicable for most items, but there are a few exceptions. Those listed below can not be returned:
- Deliberately damaged items.
- Items exceeding the 7-day period from the date of receipt.
- Items of delayed delivery due to misinformation provided, regarding the recipient phone number or shipping address.
Need Help?
If you have any questions, feel free to reach out to us at support@freedomclothes.ca. We’re here to help!